{"id":11,"date":"2026-08-26T18:45:46","date_gmt":"2026-08-26T18:45:46","guid":{"rendered":"https:\/\/clubpeplab.com\/?page_id=11"},"modified":"2026-08-26T18:45:46","modified_gmt":"2026-08-26T18:45:46","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/clubpeplab.com\/?page_id=11","title":{"rendered":"Refund &amp; Quality Guarantee Policy"},"content":{"rendered":"<div class=\"legal-lead\">\n    Due to the specialized, analytical, and temperature-sensitive nature of peptide reference standards, <strong>Club Pep Analytical Reagents LLC<\/strong> enforces a strict chemical quality and chain-of-custody policy to ensure absolute batch integrity for all research clients.\n<\/div>\n<div class=\"compliance-callout warning\">\n<div class=\"callout-icon\">\ud83e\uddea<\/div>\n<div class=\"callout-content\">\n        <strong>Chemical Safety &amp; Chain-of-Custody Notice:<\/strong> Once a temperature-controlled chemical parcel leaves our climate-controlled synthesis facility, it cannot be restocked or returned for resale if the chain of custody has been broken. This ensures that no researcher ever receives a reagent that has been subject to unknown storage temperatures or environmental contamination.\n    <\/div>\n<\/div>\n<h2>1. Non-Returnable Research Reagents<\/h2>\n<p>In accordance with federal chemical distribution standards and laboratory quality assurance protocols, opened, reconstituted, or unsealed peptide vials are strictly non-returnable and non-refundable.<\/p>\n<h2>2. 100% Quality &amp; Analytical Purity Guarantee<\/h2>\n<p>We stand behind the verified chromatographic purity and mass spectrometry identity of every lot released:<\/p>\n<ul>\n<li>If an independent, accredited third-party analytical laboratory determines that a sealed compound fails to meet the purity or identity specifications stated on its lot Certificate of Analysis, Club Pep will issue a <strong>100% full refund or immediate replacement batch<\/strong>.<\/li>\n<li>Analytical claims must be submitted within 30 days of delivery accompanied by the independent HPLC\/MS test data and batch serial numbers.<\/li>\n<\/ul>\n<h2>3. Damaged or Compromised Shipments<\/h2>\n<p>If your package arrives physically damaged or compromised in transit, please submit photographic evidence to <a href=\"mailto:support@clubpep.com\" style=\"color:var(--amber-2)\">support@clubpep.com<\/a> within 48 hours of carrier delivery. We will expedite a priority replacement at no cost.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Due to the specialized, analytical, and temperature-sensitive nature of peptide reference standards, Club Pep Analytical Reagents LLC enforces a strict chemical quality and chain-of-custody policy to ensure absolute batch integrity for all research clients. \ud83e\uddea Chemical Safety &amp; Chain-of-Custody Notice: Once a temperature-controlled chemical parcel leaves our climate-controlled synthesis facility, it cannot be restocked or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/clubpeplab.com\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clubpeplab.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/clubpeplab.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/clubpeplab.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/clubpeplab.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":1,"href":"https:\/\/clubpeplab.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":89,"href":"https:\/\/clubpeplab.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/89"}],"wp:attachment":[{"href":"https:\/\/clubpeplab.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}